Privacy Policy

1. Introduction

This Privacy Policy explains what personal information Sprout collects, how we use and share it, and the choices you have. It applies to our website, mobile apps, and training and certification services (the “Services”). By using the Services, you agree to this Policy. We serve users in the United States only.

2. Information we collect

Information you provide:

• Account details: name and email address, and a password.
• For childcare centers and organizations: organization name, business address, and the names and email addresses of staff you enroll.
• Payment information: processed by our payment processor, Stripe. We do not store full card numbers; we receive limited details such as a confirmation and the last four digits.
• Content you submit: quiz responses, simulation activity, progress, and any messages you send us.

Information collected automatically:

• Usage and device data: such as pages or modules viewed, time spent, app version, device type, and general (city/region-level) location inferred from IP address, collected through standard analytics and cookies or similar technologies.

We do not intentionally collect: government identifiers (such as Social Security numbers), background-check results, or information about the children in your care. Please do not submit that information through the Services.

3. How we use information

We use personal information to:

• Provide, operate, and improve the Services, including delivering training and issuing completion certificates.
• Create and manage accounts, and, for organizations, provide admin dashboards and staff training analytics to the account administrator.
• Process payments and manage subscriptions.
• Communicate with you about your account, updates, and support.
• Maintain security, prevent fraud and misuse, and comply with legal obligations.

We do not sell your personal information, and we do not use it for targeted advertising or profiling.

4. How we share information

We share personal information only as described here:

• Service providers: vendors that help us operate the Services (for example, Stripe for payments, and our hosting, email, and analytics providers), who may use the information only to perform services for us.
• Your organization: if you are enrolled by a childcare center or employer, that organization’s administrators can see your training activity, progress, and completion records.
• Legal and safety: when required by law, legal process, or to protect the rights, safety, or property of Sprout, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Children’s and teens’ privacy

The Services are intended for users 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us information, contact us at hello@sproutenrollment.com and we will delete it.

For users between 13 and 17, we do not sell their personal information and do not use it for targeted advertising or profiling. We encourage parental or guardian involvement, and we comply with applicable state laws protecting minors’ data.

6. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used so we can improve them. You can control cookies through your browser settings; disabling some cookies may affect functionality.

7. Data security and retention

We use reasonable administrative, technical, and physical safeguards, such as encryption in transit and access controls, designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security. We keep personal information for as long as needed to provide the Services and for legitimate business or legal purposes, after which we delete or de-identify it.

8. Your privacy rights

Regardless of where you live, you may ask us to access, correct, or delete your personal information, or to close your account, by emailing hello@sproutenrollment.com. We will respond consistent with applicable law.

Depending on your state of residence, you may have additional rights, such as the right to know what personal information we collect, the right to delete it, the right to correct it, and the right not to be discriminated against for exercising these rights. Because we do not sell personal information or use it for targeted advertising, there is no “Do Not Sell or Share” action needed, but you may still submit the requests above. To verify a request, we may ask you to confirm details associated with your account.

9. Third-party links

The Services may link to third-party websites or resources we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

10. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice) and update the “Last updated” date above.

11. Contact us

For privacy questions or to exercise your rights, contact us at hello@sproutenrollment.com.